Thursday, June 16, 2005

Telus Calling--Again

Well, to follow up on my story of Telus, the other day-- I spoke to another supervisor about this phone being bought for $100.00 month by month at about $5.00 per month, and the fact that the woman is not really able to figure things out like if this was a good investment or whether she should buy a phone for $25.00. They still wouldn't cancel the charge, with just letting it go, even though the thing is probably paid for{but I don't know that}. The supervisor asked me what I want her to do. I said I wanted her to drop the charge and let us return the phone. She said she couldn't do that. I asked her who could. She said no one. I said, Are you telling me the president of Telus could not cancel the charges on this phone? She said no. She explained that they had already bought the phone from a supplier so the couldn't let it be returned. I wonder.

Darren Entwhistle (CEO): If you read this, can you cancel the charge on the phone?