Medical Services Plan--to the Premier of BC

Dear Gordeon Campbell,

When you contracted out services of MSP to a call centre in Virginia, or somewhere, it seems to me we were to expect better service. I waited fifteen minutes on hold the other day, only to be told that the person I was talking to could not help me, and she would have to pass me to someone else. Then I waited another fifteen minutes, and that person could not help me either. They did however take my name and number for a supervisor to call me back.

I guess the good news is that I didn't get a busy signal like I used to. The bad news is I had to wait over half an hour--at my client' s expense. I dunno, but that seems like a lot of waiting to do.