Thursday, August 07, 2008

Why We Need to Monitor

Had a client recently who had to have several teeth out. She lives at a very expensive care facility. The teeth were removed (ten of them). No prescriptions for any pain medication or for follow up oral care. This is a very, very cognitively impaired woman. She cannot express that she is having pain. She has a standing order for tylenol regular "if necessary." One nurse gave it to her, but she received nothing after the extraction. I went in and checked on this the day after the extraction, and had to speak to nursing and the Director of Care. It seems to me that it is pretty obvious that if you have ten teeth out, you are likely to have pain. Pain medication should have been prescribed in case she had pain. This is an example, I think, of very poor care, and very poor dental work.

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Tuesday, June 24, 2008

Overmedication and Dementia

Very good and scary article in the New York Times regarding the use of medication to control behaviour in Nursing Homes.

http://www.nytimes.com/2008/06/24/health/24deme.html?_r=2&emc=tnt&tntemail1=y&oref=slogin&oref=slogin


ALWAYS ALWAYS:
be aware of the medications your relative is on when in a care facility, or at home

know the side affects.

Make sure a proper assessment has been done to see if there are reversible causes for what looks like a non-reversible dementia

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Sunday, June 22, 2008

Nursing Homes and INspection Reports

Thanks to the Vancouver Sun for their investigative report on incidents and care in nursing homes. They identified some serious issues, but best of all, they have listed incident reports and inspection reports for Fraser Health and Vancouver Coastal.

It is pretty amazing that this information had to be obtained through Freedom Of Information, and not just posted as a matter of course for the public. In the U.S. you can get copies of all medicare funded (which is most) facilities, and what they have done to correct deficiencies.

Be aware: It is important that people read these with a bit of care. Take note of what the actual incidents and citations were for, some facilities may have lots, but they are relatively minor. If you use them to make a decision, ask during a tour about the problems, and what they did to fix them.

Read my book, "Nursing Homes: the Family's Journey." On my website I have some tools and info about getting good care in nursing homes.

For inspections in Vancouver Coastal: http://www.canada.com/vancouversun/features/care/vcinspections.html

For inspections in Vancouver Coastal: http://www.canada.com/vancouversun/features/care/vcincidents.html

For Fraser Health Complaints: http://www.canada.com/vancouversun/features/care/complaints.html

For Fraser Health and Coast Garibaldi inspections: http://www.canada.com/vancouversun/features/care/fcginspections.html

For Fraser Health and Coast Garibaldi incidents: http://www.canada.com/vancouversun/features/care/fcgincidents.html

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Saturday, May 17, 2008

Emergencies in Care Facilities

I recently had a client who was sent to hospital at 10:00 on Saturday night.The staff left a message on my answering service, but I did not get it till the next day. They did not call the family, who were second and third on the call list. I was outraged--the woman has a severe dementia, and would have been totally confused and anxious in a strange environment, especially one in which there is a high level of stimulation such as an emergency room.I found after doing a survey of other care facilities, that this is not an unusual policy.

I understand that for some occurences the care staff will only call the first contact and leave a message, but for something like a transfer to hospital, i do not think a message left on an answering service is sufficient.

I said to the Nursing Director at the home where this happened, "If it was your mother being sent to hospital, and they phoned you and you weren't home, would you want them to call someone else? Would you want your mother brought to emergency by herself?"

To be fair, she did tell me that the ambulance personnel had to stay with her until she was treated. So that made things a bit better. But sufficient? I don' think so.

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Friday, January 18, 2008

There Are Nursing Homes, and then There are ....

Yesterday I went to see two clients in two different nursing homes. In the first one, I walked in, the receptionist didn't even look up. There was a faint smell of urine in the hall near the elevator. The nurse didn't know when the doctor had last been in to see my client. The physician hadn't lowered the meds like he said he would. In the second one, the nurse, administrator, recreation all smiled and said hello. The nurse could report succinctly and in depth about my client's condition. She was nicely groomed. Another recreation worker came up to me and asked about her having her hair done weekly. The whole atmosphere was one of warmth.

Guess which one was a public facility, and which was private and my client pays something like $5,000.00 per month? The first is the pricy one. Yes, the rooms there are nicer.

Guess where there are more volunteers, more programming? The second.

Which one would you rather live in?

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Monday, October 01, 2007

Choosing a Nursing Home

From the NYT, Sept 23, 2007 (http://www.nytimes.com/2007/09/23/business/23nursing.html?ex=1348372800&en=e56c0fcfe6d20b5e&ei=5124&partner=permalink&exprod=permalink)

This article tells you why there is another thing you want to look at when you look at nursing homes and other seniors housing--who owns it, and how clear is the corporate structure.In the end, that talks about how much reponsibility they may be willing to accept. And the less they have to accept, the more you might question the quality of care they are providing. Maybe?

Here is the article:

Habana Health Care Center, a 150-bed nursing home in Tampa, Fla., was struggling when a group of large private investment firms purchased it and 48 other nursing homes in 2002.
The facility’s managers quickly cut costs. Within months, the number of clinical registered nurses at the home was half what it had been a year earlier, records collected by the Centers for Medicare and Medicaid Services indicate. Budgets for nursing supplies, resident activities and other services also fell, according to Florida’s Agency for Health Care Administration.
The investors and operators were soon earning millions of dollars a year from their 49 homes.
Residents fared less well. Over three years, 15 at Habana died from what their families contend was negligent care in lawsuits filed in state court. Regulators repeatedly warned the home that staff levels were below mandatory minimums. When regulators visited, they found malfunctioning fire doors, unhygienic kitchens and a resident using a leg brace that was broken.
“They’ve created a hellhole,” said Vivian Hewitt, who sued Habana in 2004 when her mother died after a large bedsore became infected by feces.
Habana is one of thousands of nursing homes across the nation that large Wall Street investment companies have bought or agreed to acquire in recent years.
Those investors include prominent private equity firms like Warburg Pincus and the Carlyle Group, better known for buying companies like Dunkin’ Donuts.
As such investors have acquired nursing homes, they have often reduced costs, increased profits and quickly resold facilities for significant gains.
But by many regulatory benchmarks, residents at those nursing homes are worse off, on average, than they were under previous owners, according to an analysis by The New York Times of data collected by government agencies from 2000 to 2006.
The Times analysis shows that, as at Habana, managers at many other nursing homes acquired by large private investors have cut expenses and staff, sometimes below minimum legal requirements.
Regulators say residents at these homes have suffered. At facilities owned by private investment firms, residents on average have fared more poorly than occupants of other homes in common problems like depression, loss of mobility and loss of ability to dress and bathe themselves, according to data collected by the Centers for Medicare and Medicaid Services.
The typical nursing home acquired by a large investment company before 2006 scored worse than national rates in 12 of 14 indicators that regulators use to track ailments of long-term residents. Those ailments include bedsores and easily preventable infections, as well as the need to be restrained. Before they were acquired by private investors, many of those homes scored at or above national averages in similar measurements.
In the past, residents’ families often responded to such declines in care by suing, and regulators levied heavy fines against nursing home chains where understaffing led to lapses in care.
But private investment companies have made it very difficult for plaintiffs to succeed in court and for regulators to levy chainwide fines by creating complex corporate structures that obscure who controls their nursing homes.
By contrast, publicly owned nursing home chains are essentially required to disclose who controls their facilities in securities filings and other regulatory documents.
The Byzantine structures established at homes owned by private investment firms also make it harder for regulators to know if one company is responsible for multiple centers. And the structures help managers bypass rules that require them to report when they, in effect, pay themselves from programs like Medicare and Medicaid.
Investors in these homes say such structures are common in other businesses and have helped them revive an industry that was on the brink of widespread bankruptcy.
“Lawyers were convincing nursing home residents to sue over almost anything,” said Arnold M. Whitman, a principal with the fund that bought Habana in 2002, Formation Properties I.
Homes were closing because of ballooning litigation costs, he said. So investors like Mr. Whitman created corporate structures that insulated them from costly lawsuits, according to his company.
“We should be recognized for supporting this industry when almost everyone else was running away,” Mr. Whitman said in an interview.
Some families of residents say those structures unjustly protect investors who profit while care declines.
When Mrs. Hewitt sued Habana over her mother’s death, for example, she found that its owners and managers had spread control of Habana among 15 companies and five layers of firms.
As a result, Mrs. Hewitt’s lawyer, like many others confronting privately owned homes, has been unable to establish definitively who was responsible for her mother’s care.

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Wednesday, April 18, 2007

Assessing Nursing Homes

I took a tour today of a private care facility. Very nice place. Homey, but not ostentatious. People looked happy. Staff appeared warm and responsive.

On the tour, I was asking about the garden, and the person giving me the tour told me how nice it is to have such a large garden. She told me the residents help out.

On one hand, that is a fairly simple comment. On the other hand, she didn't say, " the residents do the gardening." There is a difference in ownership, and in conceptualizing how care and service is provided with a statement like that.

Do the residents " help out?" Or are the residents and families the ones who design and do the garden, with the staff and maintenance people helping them?

To me, there is a world of difference.

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